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General Conditions of sale

Ecommerce Grow invites each user to carefully read the terms and conditions of sale of products Ecommerce Grow (the "Terms") before making any purchase, and once completed this transaction, print or save a copy in digital format.
The General Conditions apply to the purchase of distance products and services promoted on the site www.ecommercegrow.com (the "Site"), owned by Aicod SRL PI 02452460344, Via Emilia 216 east Parma (ITA). ("Ecommerce Grow")
The products distributed by Ecommerce Grow through your site consist of software, extensions for Magento platform (the "Products"). Ecommerce Grow also offers certain services generally associated with the sale of the Products (the "Services"). All products and services made available to the users are shown on the homepage of the Site and / or within the different web pages.
Terms and conditions for the purchase of Products and / or Services offered by Ecommerce Grow through the Site are provided in these Terms and Conditions.
Ecommerce Grow may modify, without notice, the General Conditions.
These changes, which take effect from the day they are published on the Site To purchase orders forwarded to Ecommerce Grow before the publication of the above changes will be applied to the General Conditions in force at the time of conclusion of the contract of sale.

Price of Goods and Services Ecommerce Grow - Product Availability

The prices in the home or in the various sections of the website dedicated to each product and / or service are inclusive of VAT.
The prices shown on the Website are subject to variations and / or modifications by Ecommerce Grow without any prior notice to the Customer.

Methods of payment

The payments to the Sales Contracts can be made through the PayPal system. Payment via Paypal will redirect to the site via Paypal, where they can be improved procedures for transfer of sums due to Ecommerce Grow.
The customer, by visiting the "My Orders", will be able to:
a. Cancel the order or individual products or services listed in the Order should take place without any refund;
b. Order add new Products and / or Services, or change the order .

Communications and Complaints

All communications or any complaints against should be addressed to Customer Services, by filling out the form in the "Contact" page.

Refund Policy

Our company is very particular about any feedback from the users of our software. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team. As a rule all the majority of problems is solved "on the spot". Numerous positive reports concerning our specialists and products prove that perfectly well.

Nevertheless please read the refund policy for our software products.

Refund Policy

Because our products are digital software, we offer no refunds as a matter of policy, however, a 30 day-100% money back guarantee exceptions are made under the following circumstance:

•    The customer is experiencing a problem or bug with the software that cannot be solved by our developers in less than 30 days

Please, NOTE! In this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

•    if you accidentally bought the software more than once.

We reserve the right to decline refund requests in the following cases:

• when a user demands a refund immediately after buying the software
• when a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.
• when reasons which prevent a customer from proper using of our software are stated clearly on our official site. (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

Intellectual Property Rights

The Customer hereby acknowledges that all trademarks, designs, logos, intellectual property, software and databases, or any other rights of intellectual and industrial property accessible from and / or reproduced in any way on the Site and / or form, including the brands are owned Ecommerce Grow or not it is legitimate licensee (the "Intellectual Property Rights").
Ecommerce Grow does not respond, however, the intellectual property rights relating to the Products and / or Services for sale whose owners are expressly mentioned therein. Any use of Intellectual Property Rights in any manner and / or form, in whole and / or in part is prohibited without the prior written permission of Ecommerce Grow or its licensors.

Please visit the End User License Agreement page.

Privacy

For the regulation of the processing of personal data by Ecommerce Grow, please refer to the website specially dedicated at the following address:
www.ecommercegrow.com/privacy-policy/?___store=en

Reference standard - Jurisdiction

These Terms and Conditions are governed by Italian law as well as any Contract of Sale and subject to Italian jurisdiction.

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